​Refund Policies

The approved refund will be made as follows:

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The customer may choose to receive a "Shopping Voucher" in the amount paid that will be used as credit to purchase any product in the store or request a refund in the following ways:

Purchases made by card: Our Finance team requests the refund directly from the company that provides the return directly to the customer's account.

Bank Deposit or PIX : Chargeback to your checking account. In this case, the account holder must be the same as the one who placed the order in the Store.

In both cases, the refund will be made within 5 working days after the analysis of the product received. Compensation may vary by Financial Institution.

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Observation:

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The shipment of products must be carried out through authorization with the number of the Service Protocol, following the instructions sent via email by our Sales Department.

They can generate disapproval in the analysis of the conditions of the product: absence of the defect pointed out by the customer, improper installation or use, signs of accidental damage or natural wear and tear as a result of use.

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